Information We Collect
We collect information you voluntarily provide to us, including your name, phone number, email address, service details, and property information when you request a quote, contact our team, or submit an inquiry through our website. We may also collect basic technical information such as browser type, device information, and pages visited to help improve website performance and user experience.
How We Use Your Information
We use your information to respond to your requests, provide estimates, schedule services, communicate about your project, and maintain the quality of our customer service. When you submit our quote form, we email you a confirmation that we received your request, and we may email you service-related updates and appointment confirmations.
Sharing of Information
We do not sell, rent, or trade your personal information for marketing purposes. We may share information with trusted service providers who assist us with website operations, payment processing, customer communication, or business administration, as required to provide our services. We may also disclose information when required by law, court order, or to protect the rights and safety of our customers or business. The Text Messages section below applies to mobile information and takes precedence over this section.
Text Messages
If you text us, we use your phone number and messages only to respond to you about your quote, scheduling, and service. We do not send automated or marketing text messages. If you would like us to stop texting you, just reply STOP or let us know. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Cookies and Website Analytics
Our website may use cookies or similar technologies to recognize repeat visitors, improve website functionality, understand usage patterns, and support digital marketing and analytics. You may adjust your browser settings to disable cookies, though some features on the website may not function properly if cookies are disabled.
Data Retention and Security
We retain personal information only as long as needed to fulfill the purposes described in this policy, including service delivery, legal obligations, and business records. We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Your Choices and Rights
You may contact us at any time to request access to, correction of, or deletion of your personal information, or to opt-out of marketing communications. If you no longer wish to receive service-related or promotional emails from us, you can follow the unsubscribe instructions in the email or contact us directly. To stop text messages, reply STOP or let us know.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at quote@chantillypowerwashing.com or call (703) 673-8959. We are committed to handling your information responsibly and transparently.